C-SAM understands the importance of on-time and quality technical support to ensure business continuity. C-SAM provides comprehensive technical L2 & L3 level support, which includes bug-fixes, enhancements, upgrades, and ongoing maintenance of all C-SAM product components as per the service level agreement or SLA.

C-SAM provides customer support APIs, which can be used to integrate C-SAM’s platform with the provider’s proprietary Customer Support System. Additionally, the platform also supports self-care portals. C-SAM can further customize its utilities based on the provider’s specific customer care and support requirements.

Additionally, C-SAM has well defined processes for managing:

• Platform upgrades
• Patch releases
• Change management